cf99 Privacy Policy – Your Data, Your Rights
This Privacy Policy explains what personal information cf99 collects, how it is used, and what rights you have over your own data as a registered player.
Introduction
cf99 operates the online casino and sports betting platform available at cf99.bio. We are committed to protecting the privacy of every person who registers, visits, or interacts with our platform. This Privacy Policy ("Policy") describes how cf99 ("we", "us", "our") collects, uses, stores, and discloses personal information about you ("User", "Player", "you") in connection with your use of cf99.
By creating an account on cf99 or by continuing to use the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you should not use the cf99 platform.
This Policy applies to all users of the cf99 platform, including registered players, visitors who browse the site without an account, and individuals who contact us through our support channels. We may update this Policy from time to time; when we do, we will revise the effective date at the top of this page and, where appropriate, notify registered users of material changes.
Your Privacy Rights at a Glance
Access
Request a copy of the data we hold about you.
Correction
Ask us to correct inaccurate or incomplete data.
Erasure
Request deletion of your data in certain circumstances.
Object
Object to certain uses of your personal data.
Portability
Receive your data in a structured, machine-readable format.
Contact Us
Email [email protected] for any data request.
Information We Collect
cf99 collects personal information that is necessary to provide a secure, functional, and compliant online gaming service. The categories of personal information we collect include:
- Identity information — your full name, date of birth, national identity card number or passport number, as provided during registration and KYC verification.
- Contact information — your registered mobile number, email address (where provided), and residential address.
- Financial information — your deposit and withdrawal transaction history, payment method identifiers (such as your bKash or Nagad account reference), and account balance records.
- Gaming activity — your betting history, game session data, wagering patterns, bonus claims, and responsible gaming tool settings.
- Technical information — your IP address, device type, operating system, browser type, and session logs generated when you access the cf99 platform.
We do not collect special categories of sensitive personal data (such as health data, racial or ethnic origin, religious beliefs, or political opinions) unless you choose to disclose such information voluntarily in a support communication, in which case it is handled with heightened care and not retained beyond the resolution of the relevant query.
How We Use Your Information
Account Management and Service Delivery
We use your personal information to create and maintain your cf99 account, verify your identity, process deposits and withdrawals, provide access to games and betting markets, and deliver customer support. This processing is necessary for the performance of the contract between you and cf99.
Security and Fraud Prevention
We process technical and transactional data to detect and prevent fraudulent activity, money laundering, unauthorised account access, and other forms of abuse. This processing is necessary for compliance with legal obligations applicable to the platform and for the legitimate interest of protecting our users and the integrity of the service.
Platform Improvement and Analytics
We analyse aggregated and anonymised usage data to understand how players interact with the cf99 platform, identify technical issues, and improve the user experience. This data does not identify individual users and is used solely for internal product development purposes.
Promotions and Responsible Gaming
Where you have not opted out of marketing communications, we may use your contact details and gaming activity to inform you of relevant promotions, bonuses, and seasonal offers from cf99. We also use your gaming activity data to monitor for indicators of problem gambling and, where appropriate, to reach out with responsible gaming information or tools.
Legal Basis for Processing
cf99 processes personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
- Contractual necessity — processing required to fulfil the service agreement between you and cf99, including account administration and payment processing.
- Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and reporting obligations.
- Legitimate interests — processing necessary for the legitimate interests of cf99 or a third party, including fraud prevention, platform security, and business analytics, where those interests are not overridden by your rights and freedoms.
- Consent — where we rely on your consent for a specific processing activity (such as optional marketing communications), you may withdraw that consent at any time by contacting cf99 support.
Cookies and Tracking Technologies
cf99 uses cookies and similar tracking technologies to operate the platform and improve user experience. Cookies are small text files placed on your device when you access a website. cf99 uses the following types of cookies: essential cookies (required for the platform to function, including session management and security tokens), functional cookies (which remember your preferences and settings), and analytics cookies (which collect anonymised data about how the platform is used).
cf99 does not use advertising or third-party retargeting cookies. Essential cookies cannot be disabled without breaking the platform's core functionality. Analytics and functional cookies may be managed through your browser settings. Continued use of the cf99 platform following the display of our cookie notice constitutes acceptance of our cookie practices as described in this Policy.
Sharing Your Information
cf99 does not sell your personal data to third parties. We may share your personal information only in the following limited circumstances:
- Payment processors and mobile financial service providers — such as bKash, Nagad, and Rocket — to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
- Game content providers — such as Pragmatic Play, Evolution Gaming, and other certified studios — who may receive session and wager data necessary to run individual games on the cf99 platform. These providers are contractually bound to handle such data in compliance with applicable standards.
- Law enforcement and regulatory bodies — where we are required by applicable law to disclose personal information in response to a lawful request, court order, or regulatory inquiry.
- Fraud prevention and security partners — who assist cf99 in verifying user identities, detecting account takeover attempts, and preventing money laundering. Such sharing is conducted on a need-to-know basis only.
In all cases where we share personal data with third parties, we require those parties to implement appropriate technical and organisational measures to protect your data, and we do not permit them to use your data for any purpose beyond the specific function for which it was shared.
Data Retention
cf99 retains personal data for as long as your account remains active and for a period thereafter as required by applicable law and legitimate business needs. Account registration and identity verification records are retained for a minimum period following account closure to comply with anti-money laundering and regulatory obligations. Transaction records are retained for the period required under applicable financial record-keeping regulations.
When personal data is no longer required for the purpose for which it was collected and retention is not required by law, cf99 will securely delete or anonymise the data. You may request deletion of your data at any time by contacting our support team, subject to our retention obligations — we will inform you of any data that cannot be deleted and the reason for that retention.
Data Security
SSL Encryption
All data transmitted between your device and the cf99 platform is protected using SSL (Secure Sockets Layer) encryption. This ensures that your personal information, login credentials, and financial data cannot be intercepted by third parties during transmission.
Access Controls and Storage
Personal data is stored on secured servers with access restricted to authorised cf99 personnel who require it to perform their job functions. We apply role-based access controls, audit logging, and regular security reviews to minimise the risk of unauthorised internal access or data breach.
Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cf99 will take prompt steps to contain the breach and will notify affected users without undue delay, providing information about the nature of the breach and the steps we are taking to address it.
Payment Data and Financial Privacy
When you make a deposit or withdrawal via bKash, Nagad, Rocket, or a bank transfer, cf99 receives transaction confirmation data from your payment provider — typically a transaction reference number, amount, timestamp, and the identifier associated with your payment account. cf99 does not receive or store your full payment account credentials (such as your bKash PIN or bank account password) at any point in this process.
Financial transaction records are retained as required by applicable financial record-keeping regulations and are used solely for the purposes of account reconciliation, dispute resolution, and regulatory compliance. cf99 does not use your financial data for marketing profiling or share it with third-party advertisers.
Children's Privacy
cf99 is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 21. Our registration process requires users to confirm they meet the minimum age requirement, and we conduct age verification checks as part of our KYC process. If we become aware that personal data has been collected from a person under 21, we will delete that data promptly and close the associated account.
Changes to This Privacy Policy
cf99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users by displaying a notice on the platform or sending a notification to your registered contact details. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.
Your continued use of the cf99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you must stop using the cf99 platform and may request account closure by contacting our support team.
Contact Us About Your Data
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to make a complaint about how cf99 has handled your personal information, please contact our support team. We aim to respond to all data-related enquiries within a reasonable timeframe.
Email: [email protected]
Your Privacy Matters to Us
Have questions about your data? Visit our FAQ or log in to manage your account preferences and responsible gaming settings.
Go to cf99 Login Read the FAQ